Shipping Policies

Free Shipping

Free Ground Shipping on all domestic orders of $50 or more! (US States Only)

2-3 Day Shipping

FedEx Expedited Shipping is $11.99

Free International Shipping

Free International Shipping on orders of $149 or more, use Code: FREEWORLDWIDE

Questions

If you have questions about shipping, contact customer support via Live Chat

Shipping Policy

Processing Times

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1-3 business days.  Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a separate email with tracking information when the order has shipped. 

During sales and in rare instances, we can experience backlogs at our warehouse that result in shipping delays of up to a week.


Domestic and Expedited Shipping Costs

Standard Domestic Orders are shipped USPS or FedEx and are shipped to addresses within the United States (including Alaska, Hawaii and U.S. Territories).

$4.99 shipping- We will send the tracking number to the email address you provide in your order. However once items are shipped from our location and tracking number is provided, Urban Skin Rx is no longer responsible for your order. Items in your order will not be refunded or replaced if shipment is damaged or does not end up in buyer's possession.

$9.99 FedEx 2 Day shipping- We will send the tracking number to the email address you provide in your order. However once items are shipped from our location and tracking number is provided, Urban Skin Rx is no longer responsible for your order. Please allow 1-2 days of processing time in addition to the 2 day delivery time. Saturday delivery is available with this option. 

Expedited Domestic Orders are shipped via FedEx for next day delivery by 4:30PM and are shipped to addresses within the United States (not including Alaska, Hawaii and U.S. Territories as well as PO Boxes). 

Orders must be placed by 1:30PM EST in order to arrive the next business day. This will be trackable by FedEx. Orders placed on Saturday, Sunday or public holidays will be processed on the Monday or the next working business day. Order placed on Friday by 1:30PM EST will be processed for Monday delivery. 

 Free shipping for Domestic Orders over $50


International Shipping Costs and Information

All international orders are shipped Monday through Friday. International orders are $24.99. Processing time before FedEx items are shipped from our location is approximately 48-72 hours. Once orders are processed, shipping can take up to 1-2 weeks. Shipments to Canada have a 2-3 day shipping time after order is processed. International packages must be able to be signed for to receive. Orders shipped outside the United States may be subject to customs inspection and/or customs fees, taxes and duties. Urban Skin RX is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded. We can provide registered tracking information. Please note that FedEx does not ship to PO Boxes.

Please check with your country's customs office to determine what these additional costs will be prior to placing your order. 

 

If you have any questions regarding shipping policies or tracking your shipment, please email custservice@urbanskinrx.com

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