Online Purchase Return Policy
Your satisfaction is important to us. If you are not happy with your products, please first call our Customer Experience Team at (980) 221-1200. They would be more than happy to provide you with a customized routine and product recommendations based on your skin type and concerns. Everyone's skin is different and skincare is not a one-size or product suits all. There is a lot of trial and error when finding what works best for you.
Whatever you choose to do, UrbanSkinRx stands behind our products with a 30-day money-back guarantee on all products purchased directly from our site. You may return your products for a refund within 30 days of delivery by the courier to the shipping address.
When returning your products please include your full name associated with the order, your order and/or reference number, and products you'd like to exchange (if any). UrbanSkinRx does not provide return shipping labels; products will be shipped back to us at the customer's expense. Shipping costs will not be refunded.
Once we receive your returned package, a Customer Experience Representative will reach out to you within 24 - 48 hours via email regarding all refund and store credit procedures, provided you are within our return policy. Please note that tracking on returns is not always accurate as all packages are delivered to UrbanSkinRx’s mailbox. This is checked daily and delivered to our returns department. Returned merchandise received without the full name associated with the purchase, order and/or reference number will not be automatically refunded.
If you are receiving a refund, please allow 3-5 business days for the funds to post to your account. Some refunds may take up to 10 days depending on your financial institution's refund policy.
UrbanSkinRx is not responsible for return postage, cost of insurance, or lost or undeliverable items. For any questions or concerns please contact us.Send all return packages to the address listed below:
8604 Cliff Cameron Drive, Suite 175
Charlotte, NC 28269
Urban Skin Rx will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately.
If you believe you have experienced an adverse reaction to one of our products, please contact us with your before and after picture at firstname.lastname@example.org.
Limitation of Liability
Urban Skin Rx shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Urban Skin Rx has been advised of the possibility of such damages.