Return Policy

Online Purchase Return Policy

Your satisfaction is important to us. If you are not happy with your products, you may return them for a money back guarantee within 14 days of the products being received, or, you may exchange your products within 30 days of the product being received. Confirmation date of package delivery is verified through package tracking. Shipping costs will not be refunded. Products will be shipped back to us at the customer's expense. Returned products must be received by Urban Skin Rx before any new product is shipped out or any credit/refund is given. 

We have products for every skin type so if something is not working for you, we encourage you to try another product to better suit your needs.

Any products purchased from another retailer or distributor can only be returned or exchanged through them. Please note that the return policy may vary with each distributor of Urban Skin Rx and we are not responsible for products purchased through them. Products purchased directly from Urban Skin Rx can only be returned by mail. No returns will be accepted in the physical location. 

Please note: All travel kits/mini kits are final sale.

Please follow our product return process that is listed below.


Product Return Process

E-mail our customer service team at custservice@urbanskinrx.com 

Once reviewed and approved, carefully re-pack the product with your packing slip, email address, reason for return and return it to us through USPS to the address below. Products must be shipped back to us within 7 days of the refund or exchange request. 

Urban Skin Rx Returns
8535 Cliff Cameron Drive
Suite 116
Charlotte, NC 28269
980-221-1200

All inquiries regarding your order should be directed to: custservice@urbanskinrx.com.


Adverse Reactions

Urban Skin Rx will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately.

If you believe you have experienced an adverse reaction to one of our products, please contact us with your before and after picture at custservice@urbanskinrx.com.


Limitation of Liability

Urban Skin Rx shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Urban Skin Rx has been advised of the possibility of such damages. 

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