What comes in the box? Each box will contain surprises including full size products, new product launches, and premium travel sizes.
When will I receive my first box? Your first subscription box will ship on March 15th.
When will I receive additional subscription boxes? Every subsequent subscription box will ship on the 15th of June, September and December.
When will my card be charged for my first subscription box? You will be charged on the day you purchase your first subscription box. You WILL NOT be charged again on the ship date (March 15th).
When will my card be charged for additional subscription boxes? You will be charged on the 15th of the month in June, September, and December.
What if my address changes? Be sure to update your address within your Urban Skin Rx account before the 6th of the month your subscription box ships. You may also contact customer service to make changes to your address.
How can I cancel my subscription? Cancellation is simple. You can cancel your subscription within your Urban Skin Rx account. You may also contact customer service to cancel your order. Be sure to include your full name, order number, and email address associated with your subscription.
Can I get a refund on my subscription box? Unfortunately, we're unable to accept returns on the subscription box. We do our best to maintain a high product standard and exceed expectations with each box. With that comes steep discounts that we are unable to provide a refund.